Dualtime
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Terms of Service

Dualtime · dualtime.app
Last updated: March 24, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the Dualtime platform, including the web application available at dualtime.app and the associated mobile application (collectively, the "Service"), operated by Javier Castaño Candela, a self-employed professional (autónomo) based in Huelva, Spain, trading under the name Dualtime ("we", "us" or "Dualtime").

By creating an account or using the Service, you ("Client" or "you") confirm that you have read, understood and agree to be bound by these Terms, including the Data Processing Agreement available at dualtime.app/dpa and the Privacy Policy available at dualtime.app/privacy, both of which are incorporated herein by reference.

If you do not agree to these Terms, you must not use the Service.

2. Description of the Service

Dualtime is a Software as a Service (SaaS) platform designed to help businesses manage employee schedules and record attendance (clock-in/clock-out). The Service consists of:

  • A web-based management dashboard for managers (the "Dashboard"), accessible at dualtime.app
  • A mobile application for employees to record their clock-in and clock-out times (the "App")

The Service is intended for use by businesses and self-employed professionals (B2B). By accepting these Terms, the Client represents that they are acting in a professional or business capacity and not as a consumer.

3. Accounts and Access

To use the Service, the Client must create an account using a valid email address. Authentication is handled via passwordless methods (email one-time passwords or magic links). The Client is responsible for maintaining the security and confidentiality of their account.

The Client may invite employees to the Service by providing their name and email address. By doing so, the Client represents and warrants that:

  • They are authorised to share the employee's personal data with Dualtime for the purposes described in the Data Processing Agreement;
  • They have informed their employees about the use of Dualtime and the processing of their personal data, in accordance with applicable data protection law;
  • They have a lawful basis for processing their employees' personal data within the Service.

The Client is solely responsible for managing employee access, including inviting, deactivating and removing employee accounts.

4. Subscription and Payment

Access to the Service is subject to payment of a monthly subscription fee. By subscribing, you authorise Dualtime to charge your payment method on a recurring monthly basis through our payment processor, Polar.

Billing. Subscription fees are charged in advance at the beginning of each billing cycle. Failure to pay may result in suspension or termination of your access to the Service.

Price changes. Dualtime reserves the right to modify subscription fees. We will provide at least 30 days' advance notice of any price changes. Continued use of the Service after the effective date constitutes acceptance of the new fees.

Refunds. Subscriptions are non-refundable except within the first 14 days of your initial purchase. No refunds will be issued after this period, including for unused portions of a subscription month. For full details, please refer to our Refund Policy.

Taxes. All fees are exclusive of applicable taxes. The Client is responsible for any taxes applicable to their use of the Service.

5. Data Protection and Processing

By accepting these Terms, the Client also enters into the Data Processing Agreement ("DPA") available at dualtime.app/dpa, which governs the processing of employee personal data by Dualtime on behalf of the Client.

In summary of the roles established in the DPA:

  • Dualtime acts as Data Controller in respect of the Client's own account data (name, email, billing information), governed by our Privacy Policy.
  • Dualtime acts as Data Processor in respect of the personal data of the Client's employees, processed solely on the Client's instructions and in accordance with the DPA.
  • The Client acts as Data Controller in respect of their employees' personal data and is solely responsible for ensuring they have a lawful basis to process that data and for complying with applicable data protection laws.

In the event of any conflict between these Terms and the DPA regarding the processing of personal data, the DPA shall prevail.

6. Client Content

The Service allows the Client to create, upload and manage content such as employee schedules, shift assignments and attendance records ("Client Content"). The Client retains full ownership of all Client Content.

By using the Service, the Client grants Dualtime a limited, non-exclusive, royalty-free licence to store, process and display Client Content solely to the extent necessary to provide the Service. This licence terminates when the Client deletes the relevant content or closes their account.

The Client is solely responsible for all Client Content and warrants that:

  • The Client Content does not infringe the rights of any third party;
  • The Client has all necessary rights and authorisations to upload and process the data contained in the Client Content within the Service;
  • The Client Content complies with all applicable laws and regulations.

Dualtime does not claim ownership of Client Content and will not use it for any purpose other than providing the Service.

7. Acceptable Use

The Client agrees not to use the Service to:

  • Violate any applicable laws or regulations;
  • Infringe the intellectual property or privacy rights of any third party;
  • Upload or transmit harmful, fraudulent, harassing, obscene or unlawful content;
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure;
  • Reverse engineer, decompile or otherwise attempt to extract the source code of the Service;
  • Use the Service to send spam or unauthorised communications;
  • Harvest or collect data from the Service without authorisation;
  • Resell, sublicense or otherwise make the Service available to third parties without prior written consent from Dualtime;
  • Use the Service in any way that could damage, disable or impair the Service or its servers.

8. Intellectual Property

The Service, including all software, design, text, graphics, logos and other content created by Dualtime, is owned by or licensed to Javier Castaño Candela and is protected by applicable intellectual property laws. Nothing in these Terms grants the Client any ownership rights in the Service.

The Client is granted a limited, non-exclusive, non-transferable licence to access and use the Service during the term of their subscription, solely for their internal business purposes and in accordance with these Terms.

9. Service Availability

Dualtime will use reasonable efforts to keep the Service available and operational. However, the Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free access to the Service.

We may temporarily suspend the Service for maintenance, updates or other operational reasons. Where possible, we will provide advance notice of planned downtime.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Dualtime shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, business, goodwill or reputation, arising from or related to the use of or inability to use the Service.

To the extent that Dualtime is found liable, the total aggregate liability of Dualtime to the Client for any claims arising under or in connection with these Terms shall not exceed the total subscription fees paid by the Client in the six (6) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

11. Indemnification

The Client agrees to indemnify, defend and hold harmless Dualtime from and against any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from: (a) the Client's use of the Service; (b) any Client Content; (c) the Client's breach of these Terms; or (d) the Client's failure to comply with applicable data protection laws in respect of their employees' data.

12. Term and Termination

These Terms remain in effect for as long as the Client maintains an active subscription. Either party may terminate the agreement by cancelling the subscription through the Dashboard or by providing written notice to the other party.

Termination by Dualtime. We may suspend or terminate the Client's access immediately if the Client breaches these Terms, fails to pay subscription fees, or if we reasonably believe that continued access poses a risk to the Service or other users.

Effect of termination. Upon termination, the Client's access to the Service will cease. The Client may export their data during the 30-day period following cancellation. After this period, Dualtime will permanently delete all Client Content and employee data in accordance with the DPA.

13. Changes to These Terms

Dualtime reserves the right to modify these Terms at any time. We will notify the Client of material changes at least 30 days in advance via email or a notice within the Service. Continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms.

14. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. Dualtime is not responsible for the content, privacy practices or terms of such third parties. Use of any third-party service is at the Client's own risk.

15. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of the remaining provisions.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain and, where applicable, the law of the European Union. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Huelva, Spain.

17. Contact

Dualtime (Javier Castaño Candela)
Email: [email protected]
Website: dualtime.app
Location: Huelva, Spain